Transcript:

FT: Boss ger faith po 2.. 1st col cntr q po 2 aq po ung ksma s unang btch n ntanggl s trainn ng AU acct. po..galng po q ng gs chat pngtrainn po q ng lp ksma un mga bgo po xe d po nmn m mt ung reso.Boss bngsak po q ng trainor nmn dahl po d q dw npsa ung asesmnt pro bt po gnun ung regular n k team nmn bgsak xa tos d n po pnagretke dahl regulr n nmn dw po..Boss ayoko po xe malipt ng ibng acct. Xe gs2 q po mgarl ult pangako q po xe s ta2y q bgo xa ma2ty..Kelangn q po ng advice nyo..Boss pwd secret ntn 2?Dqpo xe lam g2wn q my sakt p po xe mama q d po q pwd mwlan ng trbho xe dme po gstos..Ingat po..God bless po..

Ger: Hi Faith. good morning. Long message. Ü are you still with Suth?

Ger: Sorry. I had to read your message over again. In short, they are transferring you to another account? Kelan start ng training mo with that?

FT: Boss sori po pnghanda q lng po ng pgkain c mama..Opo Boss... lutang po x e icp q Boss s 22o lng msma loob q xe kaht lam q nme2rsonal po ung trainor q kaht anong msmang salita n gnagmt nya pg gs2 nya q sitahn d q po xa sinasgot kaht sbe ng mga tenurd ska ng kteam q n foul n po ung cnasbe nya... D q po xe ugali n mang away at mgkaron ng kaawy..Nkiusap po q sknya boss n saluhn nya q kso d dw po pwd xe iba n dw po pama2lakd n gngwa ng bgong n hire n ngha2ndle s mga trainor po kya d dw nya mga2wn ng paran..Pero Boss pngretake nya q ksma ng ibng bumagsk pro bt po gnun tos cnabe p nya pault ult n ala n dw po prob ung k team nmn requlr kht bgsak sa asesmnt xe regular n dw..boss mahal q po ung acct.q kya nsa2kn po q sobra....

Ger: A.. the account and not the job. Kasi, may friends ka na. Look. When you applied sa Suth, ano ba ang gusto mo? What did you promise your Dad?

FT: Opo boss nta2kot po xe q na mtagalan un pglipt skn, ang hrap po xe aq lng inaasahn ng mama q na my sakt...

Ger: Continued hiring ang suth even sa ibang accounts. Look, yes, there are more chances for the regular employees na magstay kasi, they already proved themselves, as compared to the new hires. If this is your first call center, there is a good reason why you're not passing. maybe the trainer has an attitude, but let's not blame everything on her. I'm sure this is not what you promised your Dad. Kelan ka daw lilipat?

FT: Boss pumasok lng nmn aq col cntr xe kelangn q po makaipon s opersyn ng mama q...Nxt yr po xe my pension n po xa kya sbe q ta2pusn q po ung pgaarl q aq lng po xe d nka grad.Smn mgkaptd tos bgo po ma2ty papa q ngalala xa skn xe lam nya n d q po kyang mg1 kya nangako po q sknya n ta2pusn q pgaarl q pra d xa mgalala...

Ger: natanggal ka na ba sa work or in the process of transfer ka? When daw start ng training?

FT: D p dw po nya alm boss c emhir po ung trainor nmn boss bt gnun xa sa flr mayabng xa hanggng sa pgtu2ro tos sa2bihn p po nya s mga bgong trainee n puro yabng lng dw c boss alex pro ala nmn dw pong alm sa cct.Boss mre2gular p po b q?Nxt mon.Po sna kung my ta2nggp p skn n acct...

FT: Bgsak po ng asesment..Pro lipt dw po ng acct.D p dw po lam kung kelan kme mk2pasok ng training eh..Dp dw po nya nka2usp ung hr...

Ger: Go to Alex Reyes. Tell him I sent you to him. We don't need to complain about the trainer pero tell him, he needs to set your expectations since he hired you. Tell him how important this job is for you.

FT: Boss gs2 q po xe mgchat ult..Sbe xe n boss pwd dw bumalik pg lam n nmn kya n nmn..D po q matalino boss pro gs2 q po magng gaya mo laht ng agent respetdo k po kaht ung mga kaibgn q po s cht cnsbe n kw po yung best xe laht pnaki2nggn mo at bnibgy nyo po laht ng tulong...

Ger: Ü if they told you na pwede bumalik, then by all means. Go to Alex Reyes and tell him I sent you to him. I'm sure he will listen. I understand that you really need this job. Pero dear, open your mind ha? Call center life might not be for you.

Listen to what your heart is telling you.
Kuha ka ng paper, and write down your goals.
And relax and smile. It's not the end of the world. Ü

FT: Boss ang nsa icp q lng n goal s ngayn mpsaya mama q at s kaht n anong pran ayoko po maghrap xa gs2 q po xa bgyan ng magndang buhay habng kilala p po nya q...Xa nlng po xe nti2ra skn... Sakripisyo q n po sknya buhy q boss gs2 q lng xe klala p nya pangaln q pgtanda nya...Bsta boss gs2 q po magng katuld nyo...Gs2 q pong dagdagn p ung mga kwnto ng mga kteam q dte na naitulong nyo sknla bilang agent... Gs2 q pong magng katuld nyo Boss...regards po ky dadi ed boss h? faith tapia po 2 ingat po God bless po....Boss Ger thank you po xe ang bait bait mo tlga kaht saglt lng aq s au.... Salamat po boss ng marami....

Ger: Faith, it's going to be okay. Ü and I'm sure your Mama and Papa are so proud of you. Pero don't say you're sacrificing. Remember, you have your life too. And what will make them the happiest is to know that you are living your life. You're a great person, and it is an honor to have met you and speak with you now. Kasi, I know in the future, you will be bigger than me, just learn patience and understanding. Ü let go of the drama and choose to be happy. Ü

FT: Boss pagaling k po h? gs2 kta ult mkatrbho gs2 q po pg ngkta tyo ult magng proud k dn ska sa2bihn q dahl npunta q ky boss ger...hehe ingat po God bless po!

Ger: Ü thanks.
The fact that you sent me an sms, I'm already proud. It takes a lot of courage to reach out. You don't need to be under me, kasi my legacy will always embrace everyone.
Ingat ka palagi. Ü

FT: Boss mraming mrami pong salamat s laht ng advice n touch po q sa 22o lng... Mahal na mahal dn po kw ng buong NA GS Chat boss...At ng laht ng nhandle mo po sa flr....Ingat po boss pagaling k po boss h.....God bless you po....

Ger: Ü and I feel the same. You're always welcome.

*******

I thought she didn't have an idea that I'm not connected with the company for almost two months now because she kept calling me "Boss" - unti the latter part of the conversation.

I will always be humbled by encounters like this.